Lifetime Buyback and Repair Policy
Lifetime Buyback Policy
At Rudran Silver, we stand by the enduring value of our 925 sterling silver jewelry. Our Lifetime Buyback Policy ensures flexibility and trust in every purchase.
How It Works:
- Buyback Value: You can return your Rudran Silver jewelry at any time, and we will calculate the buyback value based on the silver weight and the prevailing market rate on the date of your request.
- Store Credit: The final buyback value will be credited as store credit to your Rudran account, which you can use within 365 days to purchase any jewelry from our store.
- Non-Encashable: The buyback amount cannot be converted to cash.
- Processing Charges: Any applicable shipping, handling, and wear & tear deductions will be shared once we receive your buyback request.
How to Request a Buyback:
- Contact us at wecare@rudransilver.com or WhatsApp us at [Your Contact Number] to initiate a buyback request.
- We will review your request and provide a valuation within 7 working days.
- You have 15 days to approve or reject the valuation. If approved, the amount will be added as store credit. If rejected, we will return your jewelry.
- We reserve the right to adjust the final buyback value based on our quality inspection.
Lifetime Repair Service
We understand that jewelry is meant to be cherished for a lifetime. Our Lifetime Repair Service ensures that your Rudran Silver pieces always stay in top condition.
What’s Covered:
✅ Re-linking chains and bracelets
✅ Light polishing to restore shine
✅ Minor repairs on clasps and settings
These repairs are offered free of charge.
Shipping Charges:
- Customers are responsible for shipping charges to and from our repair center. Fees will be based on courier service rates.
How to Request a Repair:
- Email us at wecare@rudransilver.com or WhatsApp +91 9494788760 with your repair request.
- We will assess the issue and provide instructions for shipping your jewelry to us.
- Once repaired, we will send it back to you as soon as possible.
Warranty Policy
At Rudran Silver, we take pride in the craftsmanship and quality of our jewelry.
- All our jewelry is made from 925 Sterling Silver (92.5% pure silver with 7.5% copper for durability).
- Oxidization & Tarnish: Silver naturally oxidizes over time, which is not considered a defect. Proper care can maintain its shine.
- 9-Month Manufacturing Warranty: Covers material and craftsmanship defects.
- Post-Warranty Repairs: After 12 months, repairs for polishing or minor damage will be done at a minimal service charge.
For any further assistance, reach out to wecare@rudransilver.com. We are here to help!